The iHeater is another well recognized name in infrared heaters due to an infomercial that has been running for the last few years. It has many of the same features as most of the other infrared heaters on the market today, with a couple of exceptions. The iHeater boasts that it’s newest model can cover up to 1500 square feet and that it’s heating elements will last a whopping 60, 000 hours!
A short list of the iHeaters Main Features:
- remote control
- 60,000 hour ceramic elements
- copper lined heating chamber
- lifetime washable air filter
- commercial grade thermostat
- 1-year factory warranty
- scroll cage fan
After reading tons of reviews and hearing first hand accounts from iHeater owners I am of the opinion that their reputation is a little questionable. Much like the Eden Pure infrared heater the customers of the I Heater seem to either love their heater or have quite a few problems with it. The top two complaints are that the heater does not do what it claims and poor customer service.
While reading several of the reviews in which people said that the heater did not do what it claimed I was struck by the thought that perhaps the problem wasn’t necessarily the heater, but the situation in which it was being used. One of the problems with the heavily advertised infrared heaters like the I Heater and the Eden Pure is that they seem to be more focused on selling a large quantity of heaters without really educating their customers on how to properly use them.
Getting the most out of your infrared heater
In the case of all infrared heaters there are several factors that need to be taken into consideration in order for it to work optimally. First of all, infrared heaters are based on the idea of zone heating. They are meant to keep you warm in the area of your home where you spend the majority of your time, while allowing you to turn down the thermostat on your regular furnace, saving you money. They are not meant to heat an entire home. The efficiency of infrared heaters also depends on how well insulated your home is and the humidity levels of your home. Infrared heaters do not work well in dry areas because they are using the moisture in your home.
Know who you’re buying from
As to the complaints of customer service they all seemed to be targeted toward Top Ten Imports, which is one of the authorized dealers of the iHeater. Customers complained of a no return policy that was not made clear or that they could not reach anyone to get repairs done. Like anything we buy it’s important to find out who you’re dealing with at the time of purchase. Some dealers stand behind the products they sell and some don’t.
I also think it’s important to note that the iHeater is not designed so that the customer can repair the unit themselves. Some of the customer service complaints also had to do with how long it took for them to get their heater back after having to pay to ship it to I Heater for repairs.
So, to sum up, the iHeater has a number of pros and cons. When used properly, it can be a great way to keep warm and save money on your regular heat bill. However, as a consumer you need to be wary of unreliable dealers. Also, know that there are other infrared heaters out there that are designed to allow you to maintain the unit at home which can save you the cost of shipping the unit every time you need to replace an element.